Change the second account's email address to another one that you own.Sign in to the second account (if you don't remember the password, you can reset it).If you're seeing this message when trying to update the email address on your account, it means you have another Dropbox account that's currently using this email address. I'm trying to update the email address for my existing account If you don't remember the password, you can reset it. In the desktop application, select I already have a Dropbox account. In this case, you can simply sign in to that account. If you're seeing this message when trying to create a new account, it means you've already created a Dropbox account with that email address. To resolve the issue, find the section below that's most relevant for you and follow the instructions. If you would like to submit a data access request, please contact us at with the words "Data Access Request" in the subject or body of your message.If you're seeing a message that says you already have an account, there can be a few possible explanations.
Privacy information and data access requests If you're not able to sign in, use the Forgot password link at that page - this won't affect your Dropbox sign-in credentials in any way. If you've communicated with the Dropbox technical support team, you can sign in to our customer service portal to get a record of your communications with us.
You can also view the IP addresses of connected sessions, computers, and mobile devices, as well as apps connected to your account, from the security page. Accessing account and hardware informationįor information beyond the files that you store on Dropbox, you can sign in to the website and go to your account page to see account information like the name and email address for your account. If you have selective sync enabled for any folders, you can edit your selective sync settings to download those files to your computer as well. If you don't, you can link a new computer to download all of your files.
If you have the Dropbox desktop app linked to your account then all of your files are already on your computer.
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